tl,dr; flexibility. From buying a new app to acquiring a company, your ability to integrate can make...
tl,dr: all business processes start somewhere, whether data, event or request driven. That simple go...
Today I had someone ask for advice. “What would you tell a new Request Process Owner?” Although resu...
tl,dr; one size does NOT fit all and assumptions hurt your bottom line.
I posted an example last week of a form I encountered that really stuck out to me. It really shocked...
What subtle detail about this form makes it truly awesome?
TL,DR; Never. Ever. Not even then.
TL,DR; decouple IT operations from customer service and development. Then realize the incredible sav...
Software reflects the beliefs and assumptions of those who make it.