Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do? Let’s...
Our mission at Kinetic Data has always been to make IT professionals heroes, and our newest release ...
Though IT groups are sometimes criticized for being disconnected from or out of sync with “the busin...
A key measure of service portal excellence is how well it optimizes the end user / employee experien...
From an IT perspective, the best tools are those that provide them with powerful new capabilities an...
As the economy gradually re-opens, leaders are thinking about how the service delivery experience wi...
Most businesses have now adjusted to the shock and disruption to operations caused by the COVID-19 p...
IT leaders and their teams are often called upon to do things that are, almost, in the realm of supe...
We live in interesting times. Millions of people had to suddenly adjust to working from home. Many b...
What’s a virtual tech bar? It features the same principles and technology as an in-person tech bar a...