Enterprise Request Management (ERM) is a business-efficiency strategy that’s a holistic approach to centralizing and automating business processes and service requests. ERM helps to ensure first-time fulfillment, which means lower costs and happier internal and/or external customers.
ERM accelerates service delivery and reduces costs by extending self-service across the enterprise, for any type of request. It enables organizations to implement what Forrester Research calls business service catalogs—automated, web-enabled systems for requesting virtually any type of business service from any department: IT, HR, facilities, finance, even services which cross multiple departmental boundaries.
But it also delights “customers” by giving them a single, simple web-based interface for requesting services. No more redundant manual data entry into different systems, chasing down approvals, and physically managing request processes. No more (expensive and time-consuming) meetings, calls and emails to check on the status of requests; users can place and monitor the status of their requests online.
This infographic explains how ERM works, why it’s important, and how to calculate the cost savings. Feel free to re-use or share!
Cut Service Costs and Delight Users with Enterprise Request Management – the Enterprise Request Management ERM Infographic.
Cassy Lueneburg