Portals: Why do we need them?
August 8, 2017This post is the second in a series about building portals for teams and groups to interact with customers. IfRead More
22 Top Truly Social CIOs on Twitter
November 23, 2015We're especially thankful this year for a particularly enlightening and engaging group: the truly social CIOs on Twitter. Here's ourRead More
The CIO’s Role in Stellar Customer Experience – Hunter Muller
November 10, 2015Here are five ways CIOs can take a more strategic leadership role within their organizations generally and impact the customerRead More
7 Key Factors to Consider When Selecting New Enterprise IT
July 21, 2015Buying new enterprise technology is a crucial decision, as good choices often stay in place for a long time. AndRead More
Virtual War Rooms: Collaborating to Solve Big Problems Fast
October 8, 2014Crisis situations and critical systems downtime cost money. Implementing a virtual war room tool enables organizations to resolve complex problemsRead More
IT Priorities: Forget Cost-Cutting, Improve Business Processes
September 30, 2014How can IT leaders successfully address critical new priorities, while keeping costs under control? Here are three key initiatives toRead More
The Best Service Catalog Tools, Featuring Gartner Insight
July 4, 2014Selecting service catalog software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?Read More
Using ERM Concepts to Manage Hybrid Cloud Services
September 16, 2013Get Forrester's recommendations for provisioning cloud services to developers and how it parallels the enterprise request management (ERM) model.Read More
The Architecture of Enterprise Service Catalogs, Part 3
September 10, 2013Learn more about what defines the system architecture of a business service catalog, based on an organization's current request managementRead More
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