Kinetic Automation Maturity Model (KAMM)
A methodology for workflow automation with a goal to identify which business processes are ripe for digital transformation improvements.
Ralph Waldo Emerson famously said, “Life is a journey, not a destination.” He could just as well have been referring to business process automation. At Kinetic Data, we’ve seen hundreds of leading government agencies and organizations struggle with the concepts of workflow automation applied to their particular environment. It’s why we created our automation maturity approach, and we call it the Kinetic Automation Maturity Model (KAMM).
Let’s break down this methodology into six stages for assessment and opportunity.
KAMM Steps & Cost Savings
At the first stage, industry analysts like Forrester and Gartner have pegged the average cost of an unstructured process at $29-$30. This essentially means the requester is typing into a free text field or sending an email describing what they want.
Simply structuring and managing the process — providing the user with predefined fields to fill out, drop-down values, etc. instead of free text and assuring that process steps get completed in a timely manner — cuts the fulfillment cost in half.
Removing Humans from the Equation
Taking the human out of the fulfillment process (e.g., eliminating the swivel chair) reduces the cost by another third. And then below the dashed line where humans are taken out of the loop completely, the process is optimized by eliminating unnecessary steps, the workflow is fully automated, and it provides complete status visibility, costs drop dramatically.
As the KAMM model shows, process automation isn’t simply a matter of flipping a switch. It’s an iterative workflow process. In parallel, organizations move individual processes through this process from unstructured and unmanaged to fully automated, while also repeating this exercise with more and more processes.