Kinetic Data president John Sundberg will deliver a presentation outlining the concept and benefits ...
Learn more about what defines the system architecture of a business service catalog, based on an org...
You may have seen signs like the one below in different types of repair shops in years past. Some ru...
It’s not unusual to find large organizations still using manual processes for service delivery. User...
In most large enterprises today, shared services are delivered through functional silos: IT provisio...
In survey after survey conducted by leading business publications and analyst firms, executives cons...
Why is service visibility valuable? Because enabling people to see “what’s going on” builds confiden...
Actionable online calendars–with the ability to pull time- and date-based data from a wide variety o...