Enterprise architects face unique challenges as the bridge between IT and the business. They need bo...
Though IT projects (and projects in general, for that matter) can fail for any number of reasons, fo...
Organizations implementing request management portals for an IT service catalog or broader enterpris...
Most of the time, increasing customer satisfaction also means increasing costs: adding product featu...
In just two years since the BYOD trend has taken off, the response from business and IT has shifted ...
The Enterprise Request Management (ERM) model optimizes business service request and fulfillment pro...
Presented by Bill Harter and Matt Howe
Enterprise Request Management (ERM) is a business-efficiency strategy that’s a holistic approach to ...
The world of retailing has never been easy, but retailers today face unprecedented challenges: produ...
Self service 1.0 focused on empowering users with knowledge. It included knowledge bases that provid...