As noted here before (and here and here), enterprise request management (ERM) is a business-efficien...
As noted in part one of this two-post series, ITSM tools and principles are being embraced in shared...
IT service management (ITSM) principles are being embraced in shared service functions (HR, finance,...
According to recent research, the top priority for CIOs is no longer cost cutting (as it had been fo...
Okay, “forget cost cutting” may be a bit strong (costs always matter!), but — according to recent re...
From serious breaches of customer data at Target, Home Depot and other major retailers to leaked pri...
Consumerization is the most sweeping change in IT in the past 20 years. Millennial workers, who’ve g...
Enterprise request management (ERM) is an approach to service delivery that combines an intuitive We...
Enterprise request management (ERM) is a business efficiency strategy that combines an intuitive Web...
Every successful enterprise, obviously, relies on a range of skillsets within the organization: stra...