Streamlined employee onboarding is essential for smooth role transitions. GreenState Credit Union expanded rapidly, identifying a pressing need to enhance their onboarding process.
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Blog
Automated System and Processing User Requests for Construction Materials Producer
Replace manual process for handling and approving user requests for system and account access, set-up, and application changes with an automated system to eliminate lost approvals, inconsistent processes and lack of control, as well as to provide an audit trail for approvals.
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Automating HR Helpdesk Administration
Initially, Kinetic Data’s Professional Services experts worked with the entertainment organization to help support and upgrade its BMC Remedy server to accommodate an intuitive user interface to their HR helpdesk ticketing system’s database. This project gave the company the ability to run queries about employees’ paycheck and salary information, tax filing status, and benefits.
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CareTech & Continuum Health Partners Heale of Frustrating Delays and Unnecessary Costs
Kinetic Request was a natural for CareTech because it was compatible with BMC Remedy. Graham explains, “We were familiar with other Kinetic Data products, so we felt confident that Kinetic Request would meet our service delivery management needs.”
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High Marks Earned for Reducing Helpdesk Calls at the University of North Texas
Kinetic Request provided a consistent, effective framework for UNT to roll out a customer service portal to their ITSM environment rather quickly. After four days of on-site training by a Kinetic Data instructor on UNT’s server, Strauss says he and his colleagues jumped right into the application and started working.
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Queens Library Writes the Book on Enterprise Request Management
In 2010, Queens Library was using a combination of paper and email processes, with service requests submitted via interoffice mail or in person. Internal frustrations were growing as IT service requests were being lost or taking days to complete. Many requests were never received or resolved by IT regardless of the submission accuracy.
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ATS Automates New Customer Onboarding with Kinetic Data
ATS strives to deliver customized services that provide measurable results for customers. The company tracks metrics and performs analysis to continuously improve the value of its services. Through outcomes such as improved machine availability, reduced inventory or accelerated IT service delivery, ATS makes its manufacturing customers more competitive in global markets.
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ATS Customer Satisfaction Soars with Request Process Automation
ATS strives to deliver customized services that provide measurable results for customers. The company tracks metrics and performs analysis to continuously improve the value of its services. Through outcomes such as improved machine availability, reduced inventory or accelerated IT service delivery, ATS makes its manufacturing customers more competitive in global markets.
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FCPS Dramatically Improves Service Quality and Cuts Approval Time
Faced with tight budgets, school districts across the nation are searching for ways to increase operational efficiency. Teachers, meanwhile, are busier than ever, with larger class sizes. The technology on which teachers rely in the classroom has to work—and when something goes wrong, they need an easy way to report problems and get rapid resolution of their IT support issues.
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