Service catalogs reduce the time and cost of delivering technical services and improving the user experience. But service catalog benefits aren’t just for IT.
Read more
All posts by Tom Pick
Four Ways to Optimize the New Employee Provisioning Process
Find out how an organized provisioning process makes life better for the company and the new employee, especially at what’s often a very stressful time.
Read more
New CIO Role: Eight Ways to be a Chief Integration Officer
Research from Deloitte suggests a twist on the title of CIO as chief integration officer, one that combines technology, ideas and processes across functions.
Read more
Predicting the Future of ITSM — How Did We Do? Part 5: The Customer
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the last of those predictions, and our take on where we are today.
Read more
Predicting the Future of ITSM — How Did We Do? Part 4: The Role of IT
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the fourth of those predictions, and our take on where we are today.
Read more
Embrace & Extend: Practical Digital Transformation Using Existing Systems
Four of our top digital transformation experts recently sat down to discuss a promising, practical approach to digital transformation. Here’s the video.
Read more
Predicting the Future of ITSM — How Did We Do? Part 3: The Role of Support
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the third of those predictions, and our take on where we are today.
Read more
Predicting the Future of ITSM — How Did We Do? Part 2: The Tech
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the second of those predictions, and our take on where we are today.
Read more
Predicting the Future of ITSM — How Did We Do? Part 1: The Work
Here’s a look back at the first prediction made in our post five years ago about where IT would be in 2020, and our take on where we are actually at today.
Read more