There are many words, phrases, and acronyms that are either unique to the ITIL / IT service manageme...
Enterprise request management (ERM) is a business efficiency strategy that combines an intuitive Web...
Every successful enterprise, obviously, relies on a range of skillsets within the organization: stra...
Enterprise architects face unique challenges as the bridge between IT and the business. They need bo...
Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s th...
In today’s complex technology landscape, organizations are challenged to consistently improve servic...
Though IT projects (and projects in general, for that matter) can fail for any number of reasons, fo...
Organizations implementing request management portals for an IT service catalog or broader enterpris...
Selecting service catalog software generally starts with research, including reviews from analysts l...
As we reach the halfway point of 2014, here’s a quick look at the five most-read posts on the Kineti...