From Data to Intelligence to Action, Kinetic Data is the platform of choice to integrate various tools and platforms to deliver information on request with security, approvals and flexibility.
Read moreFrom Data to Intelligence to Action, Kinetic Data is the platform of choice to integrate various tools and platforms to deliver information on request with security, approvals and flexibility.
Read moreThe concept of digital transformation is a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
Read moreThe BMC® Remedy® Action Request System® (ARS) provides a unified platform for automating and managing Business Service Management (BSM) processes. The system makes extensive use of the Information Technology Infrastructure Library (ITIL®) framework of best practice approaches to IT service management and delivery.
Read moreService catalogs have become the foundation for defining and delivering services, as well as for demonstrating the value of IT, HR, facilities, procurement, sales and marketing, and other service-oriented groups to any business. They offer any enterprise function a way to publish available services, standardize service deliverables, establish service level expectations, and market service offerings to internal and external customers.
Read moreThe complexity of COBIT has spawned a large library of interpretations and implementation guidelines. The BMC® Remedy® suite of applications is designed to support COBIT frameworks and ITIL best practices in business process automation and management applications.
Read moreWorld-class service delivery today means a relentless focus on customer-centricity—delighting internal and/or external service consumers in the fastest, easiest and most economical manner possible. Frameworks like the IT Infrastructure Library (ITIL) are, if not dead, at least diminishing in emphasis and useful only insofar as they support a customer-centric service delivery approach.
Read moreToday, an organization can benefit from survey best practice expertise and new software tools to make surveys easier, efficient, cost effective, and extremely beneficial to your bottom line for reasons of customer satisfaction, retention, increased sales, and more. Whether performing surveys in‐house or using a service provider, understanding survey best practices and what survey software can do can help you maximize the return from any survey investment.
Read moreInnovation and differentiation are driving the outsourced services industry today. Today, outsourced service providers live in a customer-centric, multi-client world. Customers expect more than a standard set of services.
Read moreATS strives to deliver customized services that provide measurable results for customers. The company tracks metrics and performs analysis to continuously improve the value of its services.
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