Long and expensive client transitions that cut into profits and limit scalability are among the biggest problems facing information technology and business process outsourcing service providers.
Read moreLong and expensive client transitions that cut into profits and limit scalability are among the biggest problems facing information technology and business process outsourcing service providers.
Read moreInnovation and differentiation are driving the outsourced services industry today. Today, outsourced service providers live in a customer-centric, multi-client world. Customers expect more than a standard set of services.
Read moreMulti-tenant service desks and their supporting applications have traditionally centered on keeping client or tenant data segregated and delivering cookie-cutter customer experiences. But evolving client expectations for uniquely tailored services and service innovation, and the challenge of differentiation in the mature outsourced IT services industry, are requiring service providers to take a second look at their business models.
Read moreChange management can affect 1,000s of employees in many ways. Users in different groups may need different levels of notification on scheduled change events.
Read moreThe Kinetic Uniform Request Language (KURL) is a domain-specific language written in Ruby that allows service providers and internal service functions to automate the creation and development of service items defined and categorized in spreadsheets and other formats.
Read moreMost applications have workflow, data processing logic and business rules to accompany the user interface. Kinetic Task is our scalable workflow and business process automation tool. Kinetic Task enables you to configure and author workflows using a drag-and-drop builder.
Read moreTablets, smartphones, and increasing employee expectations for faster, more responsive IT support are creating new ground rules for IT service management. New Rule #1—move from queue-based service to schedule-based service.
Read more