Service provider organizations today need to streamline infrastructure provisioning processes, achieving seamless integration across complex toolsets encompassing public, private and hybrid cloud models as well as on-premise automation solutions. Today, there are dozens of software providers pitching cloud and on-premise infrastructure automation tools.
Read moreCompanies around the world are gaining competitive advantage through digital transformation and a focus on the adoption of innovative and emerging technologies. This shift creates new complexity and requires seamless integration of on-premise systems with cloud-based components.
Read moreKinetic Calendar significantly enhances visibility into BMC® Remedy® Change Management and other IT Service Management (ITSM) data sources—both for those who plan, schedule, manage, and approve changes, and for those whose jobs are affected by those changes. For many organizations, Kinetic Calendar is the next logical step after implementing and gaining experience with BMC Remedy Change Management.
Read moreIn today’s complex technology landscape, organizations are challenged to consistently deliver top-quality services while progressively reducing costs. The competitive marketplace requires agility to address changing business needs quickly and effectively.
Read moreBusiness Process Automation (BPA) is typically reserved for complex, core business processes. Kinetic Task 3.0 now brings BPA to thousands of smaller processes across the enterprise.
Read moreCommunication, collaboration and visibility are the three key factors in quickly and efficiently resolving a major IT service disruption. Traditional problem-solving methods, even those that follow ITIL guidelines for IT problem management, require time-consuming team coordination through multiple phone, voicemail, email and face-to-face communications; duplicated efforts; and wasted time.
Read moreHow can organizations solve complex enterprise problems as quickly as possible? Resolving urgent, multi-vendor, mission-critical types of problems requires collaboration. But coordinating the input and effort of employees—along with outside partners or suppliers—who work remotely, are traveling, or are based in other cities (or countries) is challenging.
Read moreIn many large organizations, the role of the IT function is poorly communicated and hence misunderstood. IT groups often view business users as overly demanding and under-appreciative, while users perceive IT as reactive and defensive.
Read moreImplementing a proactive and risk-based information technology (IT) governance, risk management, and regulatory compliance (GRC) approach enables companies to better manage compliance costs and streamline compliance and business processes through increased automation.
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